BANK VIEW FARM, Luxury Bed & Breakfast
Privacy Policy
Information Collection and Use
So that Bank View Farm can maintain its high standard of customer services and online facilities it is necessary to collect data from visitors on www.bankviewfarm.co.uk
Bank View Farm respects your privacy and is committed to protecting it. We provide this Privacy Policy to inform you of our policy and practices and of the choices you can make about the way your information is collected and used.
This Privacy Policy applies to the site accessible from www.bankviewfarm.co.uk (the “Site”) and data we collect and receive from you via this Site. By using this Site and providing personal data you consent to its collection, processing and transfer in accordance with this policy.
Personal data collected
On our Site you can make enquiries and request information.
“Personal Data” are data that identify you as an individual or relate to an identifiable individual. At touchpoints throughout your guest journey, we collect Personal Data in accordance with law, such as:
- Name
- Gender
- Postal address
- Telephone number
- Email address
- Credit and debit card number or other payment data
- Nationality, passport, visa or other government-issued identification data
- Important dates, such as birthdays, anniversaries and special occasions
- Travel itinerary, tour group or activity data
- Prior guest stays or interactions, goods and services purchased, special service and amenity requests
- Geolocation information
- Social media account ID, profile photo and other data publicly available, or data made available by linking your social media and loyalty accounts
In more limited circumstances, we also may collect:
- Images and video data via security cameras located in public areas, such as hallways and lobbies, in our properties.
- Guest preferences and personalised data (“Personal Preferences”), such as your interests, activities, hobbies, food and beverage choices, services and amenities of which you advise us or which we learn about during your visit.
If you submit any Personal Data about other people to us or our Service Providers (e.g., if you make a reservation for another individual), you represent that you have the authority to do so and you permit us to use the data in accordance with this Privacy Statement.
How We Collect Personal Data
We collect Personal Data in a variety of ways:
Online Services. We collect Personal Data when you make a reservation, purchase goods and services from our Websites or Apps, communicate with us, or otherwise connect with us or post to social media pages, or sign up for a newsletter or participate in a survey, contest or promotional offer.
Property Visits and Offline Interactions. We collect Personal Data when you visit our property or use on-property services. We also collect Personal Data when you attend promotional events that we host or in which we participate, or when you provide your Personal Data to facilitate an event.
Customer Care Centers. We collect Personal Data when you make a reservation over the phone, communicate with us by email, or via online chat services or contact customer service. These communications may be recorded for purposes of quality assurance and training.
Collection of Other Data
“Other Data” are data that generally do not reveal your specific identity or do not directly relate to an individual. To the extent Other Data reveal your specific identity or relate to an individual, we will treat Other Data as Personal Data. Other Data include:
- Browser and device data
- App usage data
- Data collected through cookies, pixel tags and other technologies
- Demographic data and other data provided by you
- Aggregated data
We collect Other Data in a variety of ways:
- Cookies: We collect certain data from See our separate cookie policy for more information.
- Google Analytics: We collect data through Google Analytics. This is through the use of cookies. See our cookie policy for more information.
- Your IP Address: We collect your IP address, a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). An IP address is identified and logged automatically in our server log files when a user accesses the Online Services, along with the time of the visit and the pages that were visited. We use IP addresses to calculate usage levels, diagnose server problems and administer the Online Services. We also may derive your approximate location from your IP address.
- Aggregated Data: We may aggregate data that we collected. This aggregated data will not personally identify you or any other user.
Use of Personal Data and Other Data
We use Personal Data and Other Data to provide you with Services, to develop new offerings and to protect Bank View Farm and our guests as detailed below.
We use Personal Data and Other Data to provide Services you request, including:
- To facilitate reservations, payment, send administrative information, confirmations or pre-arrival messages, to assist you with meetings and events and to provide you with other information about the area and the property at which you are scheduled to visit
- To complete your reservation and stay, for example, to process your payment, ensure that your room is available and provide you with related customer service
- To support our electronic receipt program. When you provide an email address in making a reservation, we use that email address to send you a copy of your bill. If you make a reservation for another person using your email address, that person’s bill will be emailed to you, as well. You can opt out of receiving your bill via email and instead receive a paper copy by contacting the front desk.
We will use Personal Data and Other Data to manage our contractual relationship with you, because we have a legitimate interest to do so and/or to comply with a legal obligation.
If we wish to use your personal data for a new purpose, other than for which it was originally supplied, we will ask you first. We take seriously the trust you place in us.
Data Security
Bank View Farm acknowledges your trust and is committed to protecting the information you provide to us. To prevent unauthorised access, maintain accuracy, and ensure proper use of information, we have employed physical, electronic, and managerial processes to safeguard and secure the information we collect online.
All our employees and data processors, who have access to and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors’ personal details.
We use leading technologies and encryption software to safeguard your data, and set strict security standards to prevent any unauthorised access to it.
However, we do not give visitors to our Site the option of using a secure transmission method to send us their personal data, unless otherwise indicated. Accordingly, your attention is drawn to the fact that any information carried over the Internet is not secure; information can be intercepted, lost, redirected, changed and read by other people.
Your Rights to Access Personal Data
Bank View Farm strives to keep your personal data accurate and encourages you to contact us at enquiries@bankviewfarm.co.uk to update your information, if necessary.
For any enquiry or concern about our privacy policy, or to request access to your personal data please contact our relevant data manager:
Rachel Wall
Email: enquiries@bankviewfarm.co.uk
Address:
Bank View Farm, Lane head Road, Sheffield, S17 3BD
Telephone Number: 01142 363297
We have to provide you with a readable copy of the personal data, which we keep about you, within 40 days of receiving your written request. The Act allows us to charge a fee of £10 for this service. Evidence or proof of your identity (for example, a passport, driver’s license or current bills) will be required.
It is both in our interest and yours to hold accurate data. If the data we hold on you is inaccurate in any way, where appropriate, you may have the data:
- erased
- rectified or amended
- completed
Complaints and Disputes
We are committed to working with you to obtain a fair and rapid resolution of any complaints or disputes relating to privacy matters.
Please send us your questions and comments regarding our privacy practices to enquiries@bankviewfarm.co.uk or send us a letter to:
Rachel Wall, Bank View Farm, Lane head Road, Sheffield, S17 3BD
Changes to this Privacy Policy
If there are changes or additions to the terms of this Privacy Policy, we will post those changes on our Site so that you will always know what information we collect online, how we use it, and what choices you have. Please be sure to check our Privacy Policy before proceeding to use our Site. Regardless of any changes we make to our Privacy Policy, we will always use your personal data in accordance with the Privacy Policy in place at the time you provided your information, unless you give your express consent for us to do otherwise.
Linked Web Sites
Our web site contains links to other sites. Please be aware that we Bank View Farm are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site.
Bank View Farm
Moss Road , Totley
Sheffield, S17 3BB
Any Questions Please call
Rachel 07572 033 050
Alex 07970 658 097
Farm 0114 2363 297
Bank View Farm
Email :
Enquiries@BankViewFarm.co.uk